Privacy policy

Privacy Policy — Flora Trio

This Privacy Policy describes how Flora Trio (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from floratrio.com and our sales channels (Online Store, Point of Sale, Shop app).

1. Information we collect

    •    Order & contact info: name, email, phone, billing and delivery addresses.

    •    Payment info: processed securely by our payment providers (e.g., Shopify Payments / Shop Pay). We do not store full card details.

    •    Device & usage data: IP address, browser type, pages viewed, referring site, and timestamps.

    •    Marketing preferences: your opt-ins for email/SMS.

    •    Images/messages you voluntarily share (e.g., card notes).

2. How we use your information

    •    To fulfill and deliver orders, provide customer support, process payments, prevent fraud.

    •    To operate, improve, and personalize our website and services.

    •    To send marketing communications if you have opted in (you can unsubscribe at any time).

3. Sharing your information

We share information with trusted service providers to run our store, such as Shopify (store platform and checkout), payment processors (Shop Pay/Shopify Payments), shipping/delivery partners, and analytics/ads services (e.g., Google Analytics/Google Ads). These partners use your information only to provide their services to us.

4. Cookies & analytics

We use cookies and similar technologies for essential site functions, performance, and marketing. You can manage preferences via our cookie banner and your browser settings.

5. Advertising & opt-outs

We may use aggregated data for advertising (retargeting, audience measurement). You can opt out of marketing emails via the Unsubscribe link and adjust cookie/ads preferences in the banner.

6. Data retention

We keep order information for our records, taxation, and compliance for up to 7 years, unless you request deletion earlier when legally permissible.

7. Your rights

Depending on your location (e.g., U.S./California), you may have rights to access, correct, delete, or limit the use of your personal information, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. To exercise rights, contact us at the email below.

8. Minors

We do not knowingly collect data from children under 13. If you believe a child has provided us personal information, contact us to delete it.

9. Security

We use administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

10. Changes

We may update this Policy from time to time. The “Last updated” date will reflect the most recent version.

11. Contact

Flora Trio

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@floratrio.com or contact us at 3360 Northeast 34th Street, 3360, Fort Lauderdale, FL, 33308, US

Email: info@floratrio.com

Phone: +1 786 330 3089

Last updated: 08/29/2025