Terms of service

Terms of Service — Flora Trio

Welcome to Flora Trio. By purchasing from our store, you agree to the following terms:

1. Products

    •    Fresh flowers are a perishable product. As a result, all sales are final unless the order arrives damaged or incorrect.

    •    Slight variations in color, size, or design may occur. We reserve the right to substitute flowers of equal or greater value when necessary.

2. Orders & Payment

    •    All prices are listed in USD.

    •    Payment must be completed at checkout.

    •    We reserve the right to cancel an order if payment is not authorized or if the product is unavailable.

3. Delivery & Pickup

    •    Customers are responsible for providing accurate delivery details (address, phone number, access instructions).

    •    Same-day delivery is available for orders placed before 2 PM (Fort Lauderdale & Miami area).

    •    We are not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.

    •    Free in-store pickup is available at our boutique.

4. Returns & Refunds

    •    Fresh flowers and custom floral orders are non-returnable.

    •    If your order arrives damaged or incorrect, please contact us within 24 hours with photos for a replacement or refund.

    •    Non-perishable items (e.g., candles) may be returned within 7 days if unused and in original packaging.

5. Liability

    •    Flora Trio is not responsible for delays caused by couriers, weather conditions, or events beyond our control.

    •    By completing a purchase, you agree that responsibility for the product passes to you once delivery is completed.

6. Privacy

Your personal information is collected and processed in accordance with our [Privacy Policy].

7. Changes

We may update these Terms of Service at any time. The “Last updated” date will reflect the latest version.

 

For questions, please contact us:

Email: info@floratrio.com

Phone: +1 786 330 3089

Last updated: 8/29/2025